Who we are

Our website address is: https://www.feathersandpaws.co.uk.

Feathers and Paws is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What personal data we collect and why we collect it

We collect information about you when you register with us, place an order for our products, or when you voluntarily complete customer surveys, upload an image, provide feedback and participate in competitions.

This may include the following information:  1) Name, 2) Contact information including address and email address and, in some cases, telephone number, 3) recipient names and addresses where you have sent a gift to such recipients, 4) other information relevant to customer surveys and/or offers or competitions, 5) information connected with reviews you may leave on our website,

We use different methods to collect data from and about you including through you using our website, filling in forms or by corresponding with us by post, phone, email or otherwise. We may also collect data from you by using cookies.

Comments and Reviews

When visitors leave comments or reviews on the site we collect the data shown, and also the visitor’s IP address and browser user agent string to help spam detection.

After approval of your comment, your profile picture is visible to the public in the context of your comment. We may use your comments, reviews or images on our social media platforms and other marketing materials unless you instruct us otherwise.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. We will not sell any images uploaded to our site, but we cannot prevent a third party from copying them. We may use your comments, reviews or images  on our social media platforms and other marketing materials unless you instruct us otherwise.

Contact Information

Your personal data will be used to process your order and contact you if there is a problem. We may occasionally use it for contacting you about Feathers and Paws, but it will never be passed on or sold to a third party.


In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

If you leave a comment on our site you may opt-in to saving your name, email address and website. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting (see above) to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

If you click on the link these websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Your personal data is not shared with any other business. Credit card details are encrypted by our 3rd party payment providers and we have no access to them.

We will not sell, distribute or lease your personal information to third parties unless we have your permission, are required by law to do so or this is required for the provision of our services as detailed above.

How long we retain your data

We generally retain your personal information for a period of 6 years after your last active use of our website (in line with our legal obligation to keep order information for this duration for tax, legal and auditing obligations). If you no longer want us to keep your information you can request that we erase your information. Please note that if you request the erasure of your personal information we may retain some of the personal information as necessary for our legitimate business interests, such as fraud detection.

For users that make an account on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Additional information

You may exercise any of the rights described in this section by sending an email to sales@feathersandpaws.co.uk. Please note that we will ask you to verify your identity before taking any further action on your request. We try to respond to all legitimate requests within one month.  If your request is particularly complex it may take longer than a month to respond . In this case we will notify you and keep you updated.

Rectification of Inaccurate or incomplete information:  You have the right to ask us to correct inaccurate or incomplete personal information concerning you.

Data Access and Portability: You have the right to request copies of your personal information held us by us.

Objection to Processing and Profiling: You are entitled to require us not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing we will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.

Data Security:  The security of your data is very important to us.  We will take all appropriate steps to protect your data and will treat it with great care and attention. Access to your personal date is password protected and sensitive data such as payment card information is held securely by our 3rd party payment providers. Our computing equipment is protected by up to date security software.

If you have any comments or complaints please do not hesitate to contact us at sales@feathersandpaws.co.uk and we will do our very best to help.